NAMI BURN E3

We provide 2 years warranty for the whole vehicle.Man-made damage is not included.
(You need to cooperate with us to provide corresponding video evidence.We will send original accessories for you.You have to replace and install by yourself.)If you find a repair facility, we won't bear any costs.

The natural consumption of consumable parts is not covered by the warranty. For example, the natural wear and tear of the battery and the natural wear and tear of the brake pads will not included.

Please refer to the warranty information provided with your specific product or contact our customer support for further details.

We are an officially authorized dealer, and our products include NAMI/SURRON/TALARIA/TEVERUN/PEGA, etc.
What we sell are brand new and genuine original products.
(According to the latest rules in October 2023, surron/talaria products will have their VIN removed when exported and will no longer carry the Chinese version of the certification. In addition, this series of products will be no difference with sold by your local dealer )

You can pay directly by credit card on our website.
We are working hard to connect with PayPal institutions and expect to integrate PayPal into the European site soon. If you want to pay by PayPal now, please contact our customer service and we will guide you to our alibaba international site to order. (Alibaba international store has integrated Paypal payment, but Alibaba will charge additional handling fees)

We sign up with Airwallex/Payoneer/2checkout for credit card collection service. We have a sufficient deposit with the collection service provider. Once the order needs to be refunded under special circumstances, we will contact you as soon as possible and refund all the amount to you by transfer. If we fail to meet your requirements during the refund process, you can still submit a chargeback application to the credit card bank, and we will still deduct the relevant fees from Airwallex and allow you to get full compensation.In addition, our facebook group gathers most of our customers, where you can see the good reviews we got.

You can cancel your order at any time before your order ships and receive a full refund.

You can ask for a return in 14 days after sign for the goods, but make sure you didn't open the box.When signing for the goods, please indicate on the receipt form that you need to return the goods or if there are any problems with the goods.
If we do not see these on the receipt, we will deny your return request.

If your order encounters a shipping delay of more than 30 days, you can contact our customer service and request a refund.
Except for quality problems with motors and batteries, return service will not be included for other products with quality problems.
We strongly recommend that you contact our customer service before refunding, and we will take appropriate actions. Please try not to use chargeback, as this will have a serious impact on our payment system. And chargeback is likely to consume 3-6 months of waiting time. We will also permanently block customers with chargeback history.
Please see our return/refund policy page for additional details.