FAQs

CONTACT

Contact us by email or whatsapp,

Our online email response time is within 8-24 hours on business days, please be patient.

Email:info@pegascooter.com

SHIPPING

In which countries/regions can I buy?

Orders purchased on our official website are currently only supported for delivery to the following countries/regions:

1.EUROPE,Outlying islands cannot be delivered.

2.UNITED KINGDOM,Except Isle of Man,Belfast,Jersey,Guernsey.

3.UNITED STATES,All states except Alaska and Hawaii.

4.Southeast Asia

5.Australia

You can check our shipping policy to learm more about available countries/regions:https://pegascooter.com/pages/shipping-returns

How long will it take for my order to arrive?

We try our best to process your order within 24 hours, for the delivery time please refer to our shipping&returns page:

https://pegascooter.com/pages/shipping-returns

If your package has not been received after the time has passed, please contact the logistics company and info@pegascooter.com directly.

Can I change the shipping address?

Of course, but only before the order is shipped, usually within 24 hours after you get the order number.
You can send a request to info@pegascooter.com to change the product or shipping information,we will help you change it immediately.

 

PAYMENT

What payment methods can I use?

Our website accepts the Paypal, Debit & Credit Card.We also accept WISE transfer,if you use WISE you will get 2% discount because of low handling fee.Please contact us for the WISE account based on different currency.

For example, MasterCard, Visa, Discover, Amex and more cards that support foreign currency transactions.
We still do not support check or installment checkout methods, but will open in the future.

Why can't I make a payment successfully?

Please note that your credit card or Paypal settings must have USD settlement. Common payment errors are as follows:

1.Credit card payment failed, the code 80010: Transaction Do Not Honour is displayed

  • The buyer set a limit on the amount of online purchases, so the payment failed.
  • Please check your credit card and lift the overseas spending restrictions.

2.Credit card payment failed, the code 80090: Cannot Start 3D Authorized Service is displayed

  • Consumers have not turned on 3D verification services.
  • Don't be nervous about the first failure, you can try again or change a credit card.
  • For security, consumers need to contact the bank to verify your identity and confirm that it is your own consumption.

3.PayPal payment failed, we don’t support Paypal credit

  • Please choose to use PayPal account balance, bind debit card, credit card to pay.

Do I need to pay customs duties or shipping fees?

No.All paid by us.

 

PRODUCT

Can I return my order?

Sure, but please see our return policy.

What should I do if I have a problem with my e scooter?

If unfortunatly your scooter to develops a fault, please contact us through the contact us page - simply include your order number/delivery postcode with a brief explanation of the fault. We aim to get back to you within 24hrs.

Can I get my product personalized?

Sure.We are the manufacturer, All PEGA own brand products can accept limited customization, please contact us.