FAQs

Before placing the order, please check if this product is included in EU/USA warehouse stock.

For EU/USA stock, the shipping will take 4-7 business days to arrive.

Items shipping from China will take estimate 45-50 working days.

Delays rarely occur, but they are inevitable. If you encounter shipping delays, please contact our customer service promptly.

We provide 1 years warranty for the whole vehicle.Man-made damage is not included.
(You need to cooperate with us to provide corresponding video evidence.We will send original accessories for you.You have to replace and install by yourself.)If you find a repair facility, we won't bear any costs.

The natural consumption of consumable parts is not covered by the warranty. For example, the natural wear and tear of the battery and the natural wear and tear of the brake pads will not included.

Please refer to the warranty information provided with your specific product or contact our customer support for further details.

Returns accepted within 14 days （Unopened package）
Shipping costs will be deducted

6% Returning handling fees
*When you make a payment, we need to pay a 6% handling fee to the credit card charging agency, and if you choose to return the product, the handling fee will not be refunded.

Our prices are not always the same. Product prices are affected by various factors, including international shipping costs, US dollar exchange rates, market prices, etc. Therefore, we do not accept any form of return on the grounds of price reduction. Even if you return the package within 14 days of receiving the product, the shipping fee and transaction fee will be deducted. The specific fee calculation method is below.

We often have discounts, please join our Facebook group or subscribe to us, we will share our discount codes or event notifications as soon as possible. In addition, we can also draft Alibaba orders for you, through Alibaba orders you will be able to save at least 3%. Please contact us.

Contact us to show you the real photos of our stock with your name on it. Or join our facebook group to check our customers' real posts.

We don't provide COC or any documents for registration.

Our website doesn't connect with Paypal. If you'd like to use Paypal to pay, please contact us to make alibaba trade assurance order for you which will support Paypal. But it will charge additional handling fees by alibaba.

Whatsapp: 86-17751759805

Email: info@pegascooter.com

Facebook page: https://www.facebook.com/groups/447747723930965

Alibaba store: czpegascooter.en.alibaba.com