Warranty

Warranty And Guarantee

The warranty period for scooter&bicycle is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge.

After warranty period, the customer has to pay replacement parts and shipping fees. The scooter&bike which we sell are factory new regular products, all parts are the same as the original parts.

Warranty Coverage

PEGA Accessories Warranty Form
Accessories		Warranty Period	Note
Electronic Accessories	Motor	1 years	After-sales service method: For any parts included in the scope of after-sales service, we will send original spare parts.   Any product version differences due to different production batches will not be included in the scope of after-sales service.   The following conditions are not covered by the warranty:   Man-made damage, self-modification, collision damage of spare parts, etc. Tire puncture by sharp objects. Water damage of the battery, motor and controller. We will conduct a comprehensive inspection and reinforce the packaging before the product is shipped. However, minor scratches will inevitably occur during transportation. We do not provide warranty service for minor scratches less than 3 square centimeters in area or less than 3 centimeters in length.
	Controller	1 years
	Battery	1 years
	Display	1 years
	Switch	1 years
	Headlight	1 years
	Charger	1 years
Basic Accessories	Frame	no
	Fork(only bike)	1 years
	Folding Stem	1 years
	Handlebar	1 years
	Kick Stand	1 years
	Tire	1 years
	Speed Handlebar	1 years
	Power Brake Lever	1 years
	Brake	1 years
	Pedal	1 years
	Freewheel(Only Bike)	1 years
	Thumb Shifter(Only Bike)	1 years
	Rear Derailleur(Only Bike)	1 years
	Fender	1 years

One Of The Following Conditions Does Not Qualify For Warranty:

1. Test and dispose of the vehicle for sale.
2. Products or accessories that are beyond the three-pack period.
3. The user is damaged due to improper use, repair and maintenance according to the instructions of the end.
4. Poor and damaged due to natural disasters, man-made disasters, irresistible forces or chemical attack.
5. For accessories that do not need to be returned, proof materials such as videos or pictures cannot be provided.
6. Damage caused by modification or addition or subtraction of other accessories.
7. It is a vulnerable or consumable item in normal use (accessory coating, inner tube, thread tube, order piece, sprocket, chain, pedal). It is not covered by human injury, damage, normal wear and tear.

CONTACT US

Regarding warranty, email: sarina@pegascooter.com

Please include following information:

1. Platform of the purchase

2. Order number/ID/Date

3. The email and shipping address you used when placed order

4. Pictures/Short videos of the problems and a brief description of the problems